ABOUT – Donor Detectives

Our Story

In 2005, founders Madlen Satamian and Keghan Artinian, working for Grizzard Communications, began building one of the most strategic acquisition and media placement teams in modern fundraising history.

As technology and the internet evolved, multi-channel campaigns were developed and executed for The Salvation Army of US & Canada and the nation’s largest Missions, Food Banks, Animal Welfare and Health organizations.

In 2013, Donor Detectives was founded and began serving national direct response agencies as outsourced specialists. Their proprietary software streamlined mail acquisition practices and provided the agencies and nonprofits an affordable, cost effective advantage.

Today, the Donor Detective network has grown to consist of internationally recognized, award-winning creative, digital, analytics, development and service professionals ready to grow your donor base and revenue.

Our Mission:

Caring donors change the world, so we help great causes solve the challenge of finding and nurturing new friends. Together we create a better future for our children.

Your Lead Detectives

When it comes to tracking down donors and revenue, experience matters. The Donor Detectives team is comprised of industry veterans with decades of expertise in end-to-end fundraising. They’ve literally helped build the bridge from direct mail and media to today’s digital and integrated fundraising strategies.

Madlen Satamian

Chief Detective

Madlen Satamian

Madlen is a trail blazer who has pioneered the strategic creation, development and implementation of award winning, integrated, multichannel marketing campaigns for highly recognized nonprofit organizations in the US and Canada. Clients over the past two decades include The Salvation Army, American Red Cross, Food Banks, Rescue Missions, Animal Welfare Organizations, and Healthcare.

Keghan Artinian

Chief Detective of Traditional Marketing

Keghan Artinian

Keghan's keen eye for detail, her perseverance on behalf of the clients, combined with her ability to strategize, has helped many organizations over the last two decades. She's helped The Salvation Army, Rescue Missions, Food Banks, Animal Welfare, and Healthcare acquire new donors who resonate with their mission and passion. This is where the relationship with the donor starts and defines the organization's future ability to fundraise.

Miranda Bono

Senior Lead Detective of Digital

Miranda Bono

Miranda started her career in digital marketing over eight years ago; focused on social media, display ads, SEO, and SEM. She experienced her first year in nonprofit marketing during the pandemic. She specializes in campaign management, creative design and marketing analysis. her work includes Rescue Missions, Humane Society, and Food Banks.

Stephanie Mann

Lead Detective of Traditional Marketing

Stephanie Mann

Stephanie began her nonprofit career working for Girl Scouts of Greater Los Angeles followed by two humane societies where she implemented fundraising campaigns, coordinated events, and spearheaded donor cultivation and stewardship activities. She has been part of the team since May 2021 and enjoys helping organizations acquire new donors through direct mail.

Ailyn Montes

Lead Detective of Digital

Ailyn Montes

Ailyn was an operations manager for a decade when she decided to shift her career to digital marketing and fuse her business experience with her creative side. She went back to school and earned a Master of Science in Marketing degree. Now she is able to use her combined knowledge to help nonprofits raise the funds needed to make our world a better place.

Stephanie Cho

Lead Detective of Digital

Stephanie Cho

Stephanie has been a digital marketer for eight years. She started out as a B2C SEO and content analyst. She then transitioned to manage all in-house B2B digital marketing. Stephanie is now excited to be in the world of nonprofit digital marketing. Her focus is on campaign management & strategy and creative analysis for Rescue Missions and Animal Welfare clients.

Kylie Solis

Investigator of Digital Marketing

Kylie Solis

Kylie began her career in the nonprofit sector where she discovered a passion for digital marketing. Her early career focused on content creation for a botanical garden, and moved into broader engagement and digital storytelling work. She is excited to work with a variety of nonprofits and help them tell their story!

Kirty Singh

Investigator of Digital Marketing

Kirty Singh

Kirty started her career in the nonprofit world, doing community service and events around each organization’s main mission . She has pivoted towards digital marketing by taking digital apprenticeships and externships with companies to learn the tricks of the trade. She hopes to continue to grow new skills and apply her past knowledge as she helps guide nonprofit organizations through digital transformation and fundraising.

Caroline Gorno

Investigator of Digital Marketing

Caroline Gorno

Caroline got her start in the nonprofit sector working with environmental organizations while in college. There she discovered a passion for analyzing and developing digital marketing practices to maximize efficiencies of giving. She is excited to use her skills to amplify the voices and mission of various nonprofit organizations in order to help foster further change.

Visit our Careers page to learn about job opportunities with this fabulous team.

Our Approach

Acquiring a new donor is only the first step in the journey. The relationship needs nurturing into a lifelong friendship and place of support. We help define the engagement strategies, cultivation, and stewardship messages and channels needed to keep these donors active and committed.

Our experienced detectives will guide you through the following four-part Donor Development Journey:

Analyze

Analysis is THE most important step.

We understand that every marketing dollar optimized means more services for your organization. Analysis is THE most important step. We work with our client’s internal data (campaign performance, donor demographics, behavioral data, etc.) and external data (3rd party prospect lists, market research data etc.) for analysis purposes.

Investigate

Our Investigation step provides a roadmap for success.

Our Maturity Model Investigation Framework enables an objective assessment of our client’s current state when compared to peers and the Industry.

We deep dive into the following areas:

Understand the client’s goals and aspirations, short and long-term
Understanding the structure of the organization
Analysis of the market and environment
Campaign effectiveness analysis
Reviewing the organization’s past media efforts and current relationships
Scanning the existing acquisition processes
Understanding the client’s successes and failures

Strategize

We'll maximize the use of your available resources.

As part of our process, we work with you one-on-one to identify where you are now, where you want to be, and how to get there. The strategy part of our model will maximize the use of your available resources for optimal return. More importantly, we make sure that all the teams and vendors understand your vision and goals and actually follow through with it. It’s the peace of mind you deserve by trusting our experience.

Execute

We have a stellar reputation in execution.

A strategy’s value is diminished if the execution is overlooked. Our decades-long experience in regional and national fundraising has provided the expertise necessary to understand the importance of paying attention to every little detail. If these details are missed, it may result in jeopardized or failed campaigns. We have a stellar reputation in execution of integrated multimedia plans because of our close attention to people and process.

Our work wouldn't be the same without our talented team of assistants

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Take The First Step

Reach out today!